Support

Kiddovo Support

Welcome to Kiddovo Support.

If you have any questions, need assistance, or would like to report an issue, our team is here to help.

Contact Us

For all support inquiries, please contact us via email:

hello@kiddovo.com

We aim to respond to all requests within 1-7 days.

How We Can Help

You can contact us regarding:

Account access or login issues
Technical problems within the app
Questions about app features
Data correction or deletion requests
Feedback and suggestions

Account & Data Requests

If you would like to request access to, update, or delete your personal data, please send us an email with the subject line:

“Data Request – Kiddovo”

We may require verification to process your request securely.

Institution-Related Matters

Kiddovo is a platform that connects parents and educational institutions.

For matters related to:

Child attendance records
Meal tracking information
Institutional announcements
Content shared by the institution

Please contact your educational institution directly.

Kiddovo is not responsible for how institutions manage or provide such information.

Technical Issues

If you are experiencing a technical issue, please include the following details in your email:

Device type (e.g., iPhone, Android)
Operating system version
Description of the issue
Screenshots (if available)

This helps us resolve your issue faster.

Privacy & Security

We take your privacy seriously.

For more information on how we handle your data, please review our Privacy Policy:
www.kiddovo.com/privacy-policy

Response Time

Our support team typically responds within 1-7 days during business days.

Response times may vary during peak periods.

Important Notice

Kiddovo provides a communication and management platform between parents and educational institutions.

We do not control or verify the accuracy of information entered by users or institutions.

Users are responsible for the data they provide and share through the platform.

Updates

We may update our support processes from time to time to improve user experience.

Thank You

Thank you for using Kiddovo 💛

We’re here to make your experience better every day.